faq.flyfrontier.comTips and FAQ's | Frontier Airlines

Frontier Airlines Website FAQs Table of Contents Table of Contents Toggle navigation Contact Us -- Home Glossary Contact Us I want to submit a question, comment, or complaint My bag is delayed. Who can I talk to? My Booking Fares & Payment What is included in my fare? What is not included in my fare? Do you offer coupons or discounts? How do I use a Voucher or ETC (Electronic Travel Certificate)? How do I use a flight credit or e-ticket? Where can I find my history of payments, refunds, and credit card charges? Does Frontier offer gift cards? How can I book Group Travel? What form of payment does Frontier accept? My Trip What if I didn't receive a booking confirmation? May I have a receipt for my purchase? I can't remember my confirmation code How do I obtain and print my boarding pass? I already booked my flight online, can I still add a rental car afterward? Where can I see if the route I want to fly runs seasonally? I purchased travel insurance when I was booking through your site, but I have a question or would like to remedy an issue, who can I contact? What does TSA allow and not allow on flights? What is Flight Flexibility? Bundling Travel Extras What does the WORKS include? What does the PERKS include? How do I purchase the WORKS? How do I purchase the PERKS? What is the difference between the WORKS vs. the PERKS? Online Travel Agency When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates? I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use? Check-In How do I check-in for my flight? Can I use the website to check-in if I need to check bags? What times do I need to keep in mind to ensure I make my flight? Change & Cancel Policies Can I cancel my reservation? I didn't use my ticket, can I use it later? I would like to change the name on my ticket Will I be charged a fee to cancel my reservation? Will I be charged a fee to change my reservation? What if I need to change my plans? Traveling with Children or Pets Can I bring a stroller onboard? Will I be charged a fee for bringing a stroller? Can I bring a car seat onboard? Do you allow pets on the plane? What do I need to know if I am traveling with a small child? Special Services Is assistance available at the airport to get to and from the gate? Are wheelchairs available at the airport? Can a child travel alone? May I bring oxygen on the plane? May I bring medicine and/or medical devices on the plane? May I bring a service animal or an emotional support animal with me on the plane? Does Frontier allow transport of human remains? Military Personnel TSA Information Bags and Seats How much does Frontier charge for bags? Do I have to pay to bring a carry-on bag? Do I have to purchase a seat assignment? How do I add bags or seats to my reservation? When can I add bags or seats to my reservation? What are the sizes and weight limits for bags? Can I bring sporting or musical equipment with me? What is the difference between a personal item and a carry-on? My bag has been damaged, what should I do? Can I bring a firearm with me? Flight Status How do I check the status of my flight? How do I sign up for flight status email notification? In-Flight Do you offer Wi-Fi, TV, movies, or other in-flight entertainment? Do you offer complimentary food and beverages in-flight? FRONTIER Miles How do I add my FRONTIER Miles number to my existing reservation? How do I get FRONTIER Miles credit for a flight I've already taken? What is FRONTIER Miles? Discount Den What is Discount Den? Do I need to pay a subscription fee for Discount Den? How does Kids Fly Free Work? My kid just turned 15 yesterday and we are booking flight today, do they qualify for Kids Fly Free? 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Airport (DCA) Washington Dulles Airport (IAD) Wichita Dwight D. Eisenhower National Airport (ICT) Does Frontier participate in TSA PreCheck or CBP Global Entry? How do I enroll for TSA PreCheck? How does TSA PreCheck work? How do I add my Known Traveler Number (KTN) to my reservation? What if TSA PreCheck isn't on my boarding pass? How do I find my Known Traveler Number (KTN)? Are traveling companions eligible for TSA PreCheck? I didn't make my booking at flyfrontier.com, can I still use TSA PreCheck? Website Feedback FAQ & Tips -- FAQ SUPPORT Let's answer your questions! Browse the table of contents to the left, search for content, or check out the most popular articles below. Search your questions: -- COMMON QUESTIONS Do I have to pay to bring a carry-on bag? How much does Frontier charge for bags? How do I check-in for my flight? What are the sizes and weight limits for bags? Can I cancel my reservation? See more......